APPOINTMENT POLICY

At Hair Cartelle we run purely on an appointment basis. When organising your appointments please make sure you book in for a date and time you are able to attend the salon and please allow enough time in the salon for us to complete your services. Please aim to arrive 5 mins before your appointment time. If you are running late, please call the salon on (07) 4700 6477.

If anything comes up and you are unable to make your appointment, please call us or message us on Facebook at least 24 hours prior to your appointment time. We understand last minute things happen. Unfortunately if you do not give 24 hours notice it is a missed opportunity to offer your spot to another client on our long waiting list.

Failure to give 24 hours notice, no notice at all (no shows) will result in a 50% deposit to be paid at the time of booking to secure any future appointments.

This deposit will be 50% of the total you are booked in for and will be deducted from your bill at the end of your appointment. All deposits are non refundable. If you have paid a deposit and give more than 24 hours notice to reschedule, the deposit will follow to you new appointment time. If you have paid a deposit and fail to give 24 hours notice, your deposit will not be refunded (excluding serious issues).

If you have any questions regarding booking appointments and our cancellation policy, please call the salon and ask to speak to either Dani or Aleisha.

We would like to thank all Hair Cartelle clients for valuing the importance of appointments and respecting our cancellation policy.